Privacy Policy

Effective date: 19/10/2026

1 Who we are

Hewi Africa Pty Ltd, trading as HEWI Africa (“we”, “us” and “our”), operates https://hewi-africa.co.za/. We are responsible for deciding how personal information collected through our website and related enquiries is used. This policy explains those activities and your rights under the Protection of Personal Information Act 4 of 2013 (POPIA).

Registration number: 2014/156015/07
Physical address: West Street, Diepsloot, Johannesburg, Gauteng, 2189
Information Officer: kg@hewi-africa.co.za – Kgaugelo Phaleng
General enquiries: info@hewi-africa.co.za
Telephone: +27 10 006 1465

2 Information we collect

We collect information you provide when you submit an enquiry, request a quotation, subscribe to our newsletter or contact us by email, telephone or WhatsApp. This can include your name, email address, telephone number, company details, project requirements and the contents of your correspondence.

Our website uses Google Analytics 4 to understand how people use the site and improve its content. Information processed by Analytics can include pages visited, visit and session information, referral sources, browser and device details, general location and cookie identifiers. These identifiers help distinguish browsers and visits; the underlying data should not be treated as entirely anonymous.

Google uses IP addresses to derive general location and support functions such as detecting spam. Google states that raw IP addresses are discarded after use. For Analytics properties linked to Google Ads, further use can depend on the advertising settings. Our Cookie Policy describes the cookies used for Analytics and advertising measurement.

We use Google Tag Manager to manage website tags. Our cookie controls list Google’s _gcl_au advertising measurement cookie, which supports measurement of advertising effectiveness. The information collected depends on the enabled tags and your consent choices.

You choose what information to provide. We need sufficient contact and project details to respond to your enquiry or prepare a quotation. Without those details, we may be unable to assist. Newsletter signup is optional. Please avoid sending identity documents, banking details or sensitive personal information through the general enquiry form.

3 How and why we use information

We use relevant information to respond to enquiries, discuss product requirements, prepare requested quotations, maintain correspondence and provide follow-up support. We also use website measurement to understand visits, improve the website and assess advertising effectiveness, subject to the applicable consent choices. We process information needed to secure the website, address misuse and meet applicable legal obligations.

Depending on the activity, we rely on steps needed to enter into or perform a contract, a legal obligation, a legitimate interest recognised by POPIA, or your consent. Consent is requested separately where required. Reading this policy or submitting an enquiry does not automatically sign you up for marketing.

4 Newsletters and product updates

We send newsletters and promotional updates when you have chosen to receive them. Where POPIA permits marketing to an existing customer without fresh consent, we will meet the applicable conditions, including limiting it to our own similar products or services and providing an opportunity to object when details are collected and in every message.

You can unsubscribe using the link in a marketing email or by contacting info@hewi-africa.co.za. We will stop sending marketing after you withdraw consent or object. This does not prevent us from responding to an enquiry or sending communications needed for an existing order or service.

5 Who receives information

Access is limited to people who need the information for the purposes explained in this policy. Relevant recipients may include authorised HEWI Africa staff and providers that host or support the website, deliver email, manage enquiry records or distribute newsletters on our behalf. Providers acting for us must protect the information and use it only as authorised.

Google receives website measurement information through the Google services described above. Details about Google’s processing are available in its Privacy Policy at https://policies.google.com/privacy and its explanation of information collected through partner websites at https://policies.google.com/technologies/partner-sites.

We may also disclose information where a legal obligation requires it or where a lawful disclosure is necessary to establish, exercise or defend legal rights.

Hosting, email and other providers
Hewi Africa uses Afrihost as a service providers for things like website hosting, email, newsletters, website tracking and uses google ads for online advertising. These providers may receive limited customer information only when it is needed to provide their service.

Sharing information with Hewitech or other suppliers
Hewi Africa only shares customer enquiry or project contact details with Hewitech GmbH or other suppliers when we need technical support, pricing, product information, design help or manufacturing support.

We only share the information that is needed for the enquiry or project.

Hewitech or other suppliers should use the information only for the reason it was shared. They should not use customer details for unrelated marketing or other purposes without permission.

Google Ads and advertising
Hewi Africa uses Google Ads for advertising and may use website tracking to see how people find our website and whether they send an enquiry.

6 Processing outside South Africa

Some services or suppliers may process information outside South Africa. Any such transfer must meet POPIA’s requirements, for example through adequate legal or contractual protection, valid consent or another permitted basis.

Some of Hewi Africa’s service providers and suppliers may process information outside South Africa, including in countries such as Germany. Where this happens, Hewi Africa will make sure that the information is protected in line with POPIA and applicable data protection requirements.

7 How long we keep information

We keep information for as long as it is needed for the purpose it was collected, subject to lawful retention requirements. Relevant considerations include an ongoing enquiry or customer relationship, contractual obligations and the need to resolve a dispute. Information that is no longer needed is securely deleted, destroyed or de-identified.

We may retain a limited record of a marketing opt-out so that we can continue to respect it. Backup copies are removed through the applicable backup retention cycle.

Hewi Africa keeps personal and business information only for as long as it is needed for the reason it was collected, or where the law requires us to keep it for a certain period.

The retention period may depend on whether there is still an active enquiry, customer relationship, contract, warranty matter, legal requirement, payment issue or possible dispute.

8 Protecting information

We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access and misuse. Access is restricted according to work responsibilities, and service providers must maintain appropriate safeguards. No electronic system is completely secure. We will address security compromises and notify affected people and the Information Regulator where POPIA requires this.

9 Your privacy rights

Subject to applicable legal requirements, you may ask us to confirm that we hold your personal information, request access, correct inaccurate details, request deletion where permitted, or object to processing on the grounds available under POPIA. You may withdraw consent for future processing based on that consent. Withdrawal does not make earlier lawful processing unlawful.

Contact the Information Officer using the details above. We may request reasonable proof of identity before releasing or changing information. Some records may need to be retained for legal reasons; we will explain any applicable restriction on your request.

You may also complain directly to the Information Regulator. You do not need our permission to do so. Current complaint instructions are available at https://inforegulator.org.za/complaints/ and through its eServices portal. General enquiries: enquiries@inforegulator.org.za. Telephone: 010 023 5200.

10 External services and policy updates

Links to other websites and services, including WhatsApp and mapping services, are subject to those providers’ privacy practices. Please read their notices when using those services.

We may update this policy to reflect changes in our activities or legal obligations. The revised policy will appear on this page with an updated effective date. We will provide additional notice or seek fresh consent where required.